Shop With Confidence Returns & Exchanges
Ready-made pieces shipped to you in Canada or the US can be returned for a full refund or exchanged within 30 days of delivery (14 days for pieces over CA$5,000).
Eligibility & Conditions
To be eligible for a return or exchange, your item must be:
- In its original, unworn condition
- Free from any signs of use or alteration — skin contact residue, scratches, kinks, stretched or bent links, broken solder, resizing, polishing, or third-party repair
- Returned with all original components: jewellery, jewellery box, tags, Certificate of Authenticity, polishing cloth, printed care card and all paperwork
- Accompanied by your original receipt or order number
Each Rudix package is sealed at dispatch. If the security seal on the jewellery box is broken or removed, the item is considered worn and is no longer eligible for return.
Ready-made earrings follow the same return window. They must be unworn and returned with both earrings, backs, original packaging and the Certificate of Authenticity. We inspect and clean them on return.
Return shipping is your responsibility and must be insured and tracked. Original shipping charges are not refunded (except for damaged, defective or incorrect items).
Pieces Over CA$5,000
For any single piece priced over CA$5,000, the return window is 14 days of delivery. The piece is inspected on arrival, and a refund is subject to a 10% restocking fee. Choose an exchange or store credit instead and there is no restocking fee.
In-Store Purchases & Pickup
Bought at our Hamilton showroom, or ordered online and picked up in store? You can exchange it or receive store credit within 30 days. These purchases are not eligible for a cash refund. The same condition rules apply.
Items That Cannot Be Returned
The following items cannot be returned or exchanged:
- Custom design pieces
- Made-to-order pieces and special orders, including a piece made to order for you in a different size, karat or gold colour (unless there is a manufacturing defect)
- Any piece altered for you — resized, shortened, lengthened or otherwise altered
- Personalized or engraved jewellery
- Belly rings and nose rings, for hygiene reasons
- Loose diamonds and loose gemstones
- Clearance items
- Vintage or antique jewelry (sold “as is”)
- Gift cards (non-refundable)
Damaged or Defective Items
If your item arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery at info@rudixjewellery.com.
Canada & US: we'll cover return shipping and provide a free replacement or full refund, including original shipping charges.
How to Start a Return
If your purchase meets the criteria above:
- Contact us at info@rudixjewellery.com to request a Return Authorization (RA) number.
- Package your item securely, including the original box, tags, certificates and all paperwork.
- Include a copy of the packing slip or order confirmation with your RA number clearly marked.
- Ship your return, insured and tracked, to the address provided with your RA number.
Return shipping is your responsibility (except for damaged or defective items, where we cover it).
Refunds, Exchanges & Processing
All returns are subject to inspection upon receipt. Once approved:
- Refunds go to the original payment method within 5 to 10 business days
- Taxes paid on returned items are refunded with eligible returns
- Original shipping charges (where applicable) are not refunded, except for damaged or defective items
- Pieces over CA$5,000: a 10% restocking fee applies to refunds (not to exchanges or store credit)
- Exchange price differences — pay the difference if upgrading; refund the difference if downgrading (store credit for in-store purchases)
