Shipping Policy

Effective: August 29, 2026

At Rudix Jewellery, we want every order to reach you safely, on time, and ready to wear or gift. We ship only to Canada and the United States.

Order Processing Time

For items in stock, we ship on the first business day after your order is placed. Please note our store is closed Thursdays, Sundays, long weekends, and holidays — orders placed on those days are processed on the next business day.

For items that are out of stock, back-ordered, or qualify as a special order (e.g., non-stocked sizes), we'll promptly email you to confirm the expected ship date.

Shipping Rates

Canada and United States: Free standard shipping on all orders. Express options are available at checkout for faster delivery at an additional charge.

We do not ship outside Canada and the United States.

Estimated Delivery Times

  • Standard shipping (Canada & United States): typically 3 to 7 business days
  • Express shipping (Canada & United States): typically 1 to 2 business days

Some remote or rural areas may require additional transit time. Delivery estimates begin from the date your order ships, not the date it is placed.

Countries We Ship To

We currently ship only to Canada and the United States.

Tracking Your Order

Once your order ships, you'll receive an email with a tracking number. Please allow up to 48 hours for tracking information to become active in the carrier's system.

If you haven't received your order within 7 business days of your shipping confirmation, please email us at info@rudixjewellery.com with your name and order number.

Shipping to P.O. Boxes

For security, signature confirmation, and insurance reasons, we do not ship to P.O. Boxes. Please provide a residential or business street address at checkout.

Lost or Delayed Shipments

A package is considered lost if there is no carrier scan activity for 14 business days. If you believe your package may be lost or significantly delayed, please contact us at info@rudixjewellery.com. We will work with the carrier to investigate and resolve the issue, which may include a refund or replacement of your order.

Signature Confirmation

For your protection, orders valued at $500 CAD or more require a signature upon delivery. The chosen courier and shipping option may also require a signature based on package value.

Returns

For information about returns and exchanges, please refer to our Return Policy.

Contact Us

Have a question about your order or shipping? Reach out anytime:

Effective: August 29, 2026

At Rudix Jewellery, we want every order to reach you safely, on time, and ready to wear or gift. We ship only to Canada and the United States.

Order Processing Time

For items in stock, we ship on the first business day after your order is placed. Please note our store is closed Thursdays, Sundays, long weekends, and holidays — orders placed on those days are processed on the next business day.

For items that are out of stock, back-ordered, or qualify as a special order (e.g., non-stocked sizes), we'll promptly email you to confirm the expected ship date.

Shipping Rates

Canada and United States: Free standard shipping on all orders. Express options are available at checkout for faster delivery at an additional charge.

We do not ship outside Canada and the United States.

Estimated Delivery Times

  • Standard shipping (Canada & United States): typically 3 to 7 business days
  • Express shipping (Canada & United States): typically 1 to 2 business days

Some remote or rural areas may require additional transit time. Delivery estimates begin from the date your order ships, not the date it is placed.

Countries We Ship To

We currently ship only to Canada and the United States.

Tracking Your Order

Once your order ships, you'll receive an email with a tracking number. Please allow up to 48 hours for tracking information to become active in the carrier's system.

If you haven't received your order within 7 business days of your shipping confirmation, please email us at info@rudixjewellery.com with your name and order number.

Shipping to P.O. Boxes

For security, signature confirmation, and insurance reasons, we do not ship to P.O. Boxes. Please provide a residential or business street address at checkout.

Lost or Delayed Shipments

A package is considered lost if there is no carrier scan activity for 14 business days. If you believe your package may be lost or significantly delayed, please contact us at info@rudixjewellery.com. We will work with the carrier to investigate and resolve the issue, which may include a refund or replacement of your order.

Signature Confirmation

For your protection, orders valued at $500 CAD or more require a signature upon delivery. The chosen courier and shipping option may also require a signature based on package value.

Returns

For information about returns and exchanges, please refer to our Return Policy.

Contact Us

Have a question about your order or shipping? Reach out anytime: