Return Policy

Effective: May 7, 2026

At Rudix Jewellery, we want you to be completely satisfied with your purchase. If something isn't right, please review our Return Policy below — it's designed to be fair, clear, and protect both of us.

Returns and Exchanges

We accept returns and exchanges within 30 days of delivery (or in-store pickup) on all orders, including international. To be eligible, your item must be:

  • In its original, unworn condition
  • Free from any signs of use — including skin contact residue, scratches, kinks, stretched or bent links, broken solder, polishing, or third-party repair
  • Returned with all original components: chain, jewelry box, Certificate of Authenticity, polishing cloth, and printed care card. Missing components may void the return.
  • Accompanied by your original receipt or order number

Items showing signs of wear or with missing components will be returned to the customer at their expense.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery at info@rudixjewellery.com.

For US and Canadian customers, we'll cover return shipping and provide a free replacement or full refund, including any original shipping charges.

For international customers, please email us with clear photos and a description of the issue. To save you the cost of expensive return shipping on a damaged piece, we may resolve your claim with a free replacement or full refund without requiring the item to be physically returned, at our discretion.

Tamper-Evident Seal

Each Rudix package is sealed at the time of dispatch. If the security seal on the jewelry box is broken or removed, the item is considered worn and is no longer eligible for return.

Exceptions — Non-Returnable Items

The following items are not eligible for return or exchange:

  • Custom-made jewelry
  • Personalized jewelry
  • Engraved jewelry
  • Earrings and pierced jewelry (for hygiene reasons)
  • One-of-a-kind or limited edition pieces
  • Special orders (unless there is a manufacturing defect)
  • Clearance or final sale items
  • Vintage or antique jewelry (sold “as is”)
  • Gift cards (non-refundable)

How to Initiate a Return or Exchange

If your purchase meets the criteria above, please follow these steps:

  1. Contact us at info@rudixjewellery.com to request a Return Authorization (RA) number.
  2. Package your item securely, including all original packaging and components listed above.
  3. Include a copy of the packing slip or order confirmation email with your RA number clearly marked.
  4. Ship your return to the address provided with your RA number.

You are responsible for return shipping costs in all cases (except where we have agreed to cover shipping for damaged or defective items shipped within Canada or the US).

International Return Requirements

For returns shipped from outside Canada and the US, the following requirements apply:

  • Returns must be sent via a trackable and insured shipping method
  • The package must be clearly marked as “Returned Merchandise” on the customs declaration
  • The RA number must be visible on the outside of the package
  • The customer is responsible for any customs duties, taxes, or fees that may apply on either end of the return shipment
  • Rudix Jewellery is not responsible for items lost or damaged during return transit

Refunds, Exchanges, and Processing Time

All returns are subject to inspection upon receipt. Once your return is approved:

  • Refunds are issued to the original payment method within 5 to 10 business days of inspection.
  • Taxes paid on returned items are refunded with eligible returns.
  • Original outbound shipping charges (where applicable) are non-refundable, except for damaged or defective items.
  • Exchange price differences — if you exchange for an item of higher value, you pay the difference. If lower, the difference is refunded to your original payment method.

Contact Us

If you have questions or need help with a return, please contact our Customer Service team at info@rudixjewellery.com. We're here to help.

For more information about our store and Hamilton, Ontario location, please visit our homepage.