Shipping policy

Shipping Policy

At Rudix Jewellery, we're committed to providing you with a seamless and delightful shopping experience. We ship only to Canada and the United States. Our shipping policy is designed to ensure your orders are processed efficiently and delivered to you in a timely manner.

Order Processing Time

For items available in-store, we will ship on the first business day after your order is placed, provided it's a day when our store is open. In cases where items are out of stock, back-ordered, or qualify as a special order (e.g., non-stocked ring sizes), we will promptly email you to confirm the expected delivery date.

Shipping Rates and Estimations

Canada and United States:

Free standard shipping on all orders to Canada and the United States. Express options are available at checkout for faster delivery at an additional charge. Shipping options and costs are displayed during the checkout process.

We do not ship outside Canada and the United States.

Estimated Delivery Times:

  • Standard shipping (Canada & United States): typically 3 to 7 business days.
  • Express shipping (Canada & United States): typically 1 to 2 business days.
  • Some remote areas may require additional transit time.

Tracking Your Order

Once your order has been shipped, you'll receive an email notification from us containing a tracking number. Please allow up to 48 hours for tracking information to become available.

If you haven't received your order within 7 business days of receiving your shipping confirmation email, please contact us at info@rudixjewellery.com with your name and order number.

Shipping to P.O. Boxes

For security, signature, and insurance reasons, we do not ship to P.O. Boxes. Please provide a residential or business street address at checkout.

Lost or Delayed Shipments

A package is considered lost if there is no carrier scan activity for 14 business days. If you believe your package may be lost or significantly delayed, please contact us at info@rudixjewellery.com. We will work with the carrier to resolve the issue, which may include a refund or replacement of your order.

Shipping on Weekends and Holidays:

  • We do not process shipping orders on weekends or Thursdays (as we are closed on Thursdays). Shipping also does not take place on long weekends or during store closure for holidays.

Signature Confirmation:

  • For your protection, orders valued at $500 CAD or more require a signature upon delivery. The chosen courier and shipping option may also require a signature based on package value.

Holiday Shipping Deadlines:

  • If applicable, we will provide information about shipping deadlines for holidays to ensure customers receive their orders in time for special occasions.