To be eligible for return or exchange, your item must be:

• In its original, unworn condition
• Free from any signs of use — skin contact residue, scratches, kinks, stretched or bent links, broken solder, polishing, or third-party repair
• Returned with all original components: chain, jewelry box, Certificate of Authenticity, polishing cloth, and printed care card
• Accompanied by your original receipt or order number

Each Rudix package is sealed at dispatch. If the security seal on the jewelry box is broken or removed, the item is considered worn and is no longer eligible for return.

The following items are not eligible for return or exchange:

• Custom-made, personalized, or engraved jewelry
• Earrings and pierced jewelry (for hygiene reasons)
• One-of-a-kind or limited edition pieces
• Special orders (unless there is a manufacturing defect)
• Clearance or final sale items
• Vintage or antique jewelry (sold “as is”)
• Gift cards (non-refundable)

If your item arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery at info@rudixjewellery.com.

Canada & US: we'll cover return shipping and provide a free replacement or full refund, including original shipping charges.

International: please send clear photos and a description of the issue. To save you costly return shipping, we may resolve your claim with a free replacement or full refund without requiring physical return, at our discretion.

If your purchase meets the criteria above:

1. Contact us at info@rudixjewellery.com to request a Return Authorization (RA) number.
2. Package your item securely, including all original packaging and components.
3. Include a copy of the packing slip or order confirmation with your RA number clearly marked.
4. Ship your return to the address provided with your RA number.

You are responsible for return shipping in all cases (except for damaged or defective items in Canada/US, where we cover shipping).

For returns shipped from outside Canada and the US:

• Returns must be sent via a trackable, insured shipping method
• The package must be marked as “Returned Merchandise” on the customs declaration
• The RA number must be visible on the outside of the package
• The customer is responsible for any customs duties, taxes, or fees that may apply on either end
• Rudix Jewellery is not responsible for items lost or damaged in transit

All returns are subject to inspection upon receipt. Once approved:

• Refunds are issued to the original payment method within 5 to 10 business days
• Taxes paid on returned items are refunded with eligible returns
• Original outbound shipping charges (where applicable) are non-refundable, except for damaged or defective items
• Exchange price differences — pay the difference if upgrading; refund the difference if downgrading